Basically, it is the same thing with Knopflerfish and your company. Using our open source platform is a very reliable strategy, since it is a great product that “never” fails. With KF, however, the support you get is from a volunteering community - which in a way would be like insuring your house by asking your neighbors to help put your it back together after a storm. Friendly? - Yes. Efficient? - No!
Indeed, the process would be easier, and cheaper, if you had handymen ready to deal with the situation professionally and with dedication. Cheaper, since you need to stay less nights at an hotel - which in corporate terms translates into down-time. Every financial managers nightmare.